Frequently Asked Questions

Being science-led means we begin with the skin concern and use scientific thinking to guide how we approach it. From ingredient selection to formulation and product development, ingredients are chosen for the role they can play in addressing specific skin needs.

Start with your primary skin concern. INDEGH products are developed around specific needs such as breakouts, excess oil, uneven tone, dryness, dehydration and visible signs of ageing.

Each product page highlights the skin concerns, key ingredients and benefits to help you choose products suited to your needs. If you are introducing several new products, we recommend starting with a simple routine and adding products gradually.

Suitability depends on the individual product and your skin's specific needs. We recommend reviewing the full ingredient list and directions before use and patch testing new products, particularly if your skin is sensitive or reactive.

If you have a known allergy or diagnosed skin condition, consult an appropriate healthcare professional before introducing a new skincare product.

Some INDEGH products are specifically developed for concerns associated with acne-prone skin, including breakouts, excess oil and congested pores.

Refer to the individual product page to identify the formulation most appropriate for your skin concerns.

Where an INDEGH product has undergone dermatological testing, this will be clearly stated on the product page and/or packaging.

We only make testing claims that apply to the specific product concerned.

Where a product has been assessed or carries a supported non-comedogenic claim, this will be stated on the relevant product page or packaging.

We do not apply this claim across the entire range unless it is supported for the individual product.

Yes. INDEGH products are designed to fit within a skincare routine, and different products can be combined where appropriate for your skin's needs.

When introducing multiple new products, we recommend adding them gradually so you can understand how your skin responds to each one.

As a general guide:

1. Cleanser
2. Toner
3. Serum
4. Moisturiser
5. Sunscreen

Sunscreen should be the final step of your morning skincare routine. Always follow the specific directions provided with each product.

Results vary depending on the product, your skin concern, skin type and consistency of use.

Some benefits, such as hydration and improved skin comfort, may be noticeable sooner, while concerns such as uneven tone, breakouts or visible signs of ageing generally require consistent use over time.

For best results, use your products as directed and maintain a consistent skincare routine.

Not necessarily. INDEGH is science-led first, and ingredients are selected according to the needs and objectives of each formulation.

Where African botanical ingredients can contribute meaningfully, we explore their potential alongside established skincare actives and contemporary formulation science.

No. Nanotechnology is not used across every INDEGH product.

Where a formulation contains a nanotechnology-based ingredient or silver nanoparticles, this will be appropriately identified in the relevant product information.

The full ingredient list for each INDEGH product is available on the product packaging and relevant product page.

We encourage you to review the ingredient list before use, particularly if you have known sensitivities or allergies to specific ingredients.

Our skincare products are manufactured in South Africa through carefully selected manufacturing partners, with an emphasis on quality, consistency and responsible production.

Discontinue use if you experience persistent irritation or an unexpected reaction.

If symptoms are significant or do not resolve, seek advice from an appropriate healthcare professional. You may also contact our Customer Support team if you have a product-related concern.

Available payment methods will be displayed securely at checkout. All online payments are processed through our approved payment service provider, and transactions are completed in South African Rand (ZAR).

Once your order has been successfully placed and payment has been confirmed, you will receive an order confirmation by email.

If you do not receive the confirmation, please check your spam or junk folder. If you still cannot locate it, contact our Customer Support team using the email address associated with your order.

If you need to change or cancel an order, please contact our Customer Support team as soon as possible.

We will do our best to assist you; however, once an order has been processed or dispatched, we may no longer be able to make changes or cancel it.

INDEGH currently delivers within South Africa.

Orders are processed once payment has been successfully received and verified. Standard delivery is typically completed within 3–7 business days.

Delivery times may be longer during promotional campaigns, public holidays or unforeseen circumstances. Applicable delivery charges will be displayed at checkout.

For further information, please refer to our Shipping & Returns Policy.

Once your order has been dispatched, you will receive tracking information using the contact details provided with your order.

You can use this information to follow your parcel's progress. If you experience a problem with your delivery, please contact our Customer Support team and provide your order number.

Returns are handled in accordance with our Shipping & Returns Policy and applicable South African consumer law.

If you receive an incorrect, damaged or defective product, please contact our Customer Support team as soon as possible so that we can assist you.

For all other returns or exchanges, please review our Shipping & Returns Policy for the applicable conditions, timeframes and process.

Please contact our Customer Support team as soon as possible with your order number, a description of the issue and, where relevant, clear photographs of the items received.

We will assess the matter and assist you in accordance with our Shipping & Returns Policy.